Utilization Management

Select Health Network’s Utilization Management Department affirms the following:

  1. UM decision making is based only on appropriateness of care and service and existence of coverage
  2. The organization does not specifically reward practitioners or other individuals for issuing denials of coverage
  3. Financial incentives for Utilization Management decision makers do not encourage decisions that result in underutilization

Contacting Select

SELECT’s UM Department staff can be accessed using the following methods.

By Phone: 574-283-5911 or 800-634-9585
By Fax:  574-283-5940
By Email: UMDept@selecthn.com
By Mail: Utilization Management Department
Select Health Network
P.O. Box 6249
South Bend, IN 46660-6249
TTD/TYY Services: SELECT utilizes Indiana’s 711 services.
Translation Services: SELECT utilizes a language phone line for patients who need translation services. Please call 574-283-5911 and we will connect you with a translator.

Downloadable Documents


Hours of Operation

SELECT’s UM Department is open Monday through Friday from 8AM until 5PM.  The only exceptions to this schedule are for holidays.  SELECT closes for holidays on the actual holiday, or if the holiday falls on a weekend, SELECT observes the holiday on the weekday that is closest to the holiday.  SELECT observes the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday following Thanksgiving Day
  • Christmas Day

Outside of normal business hours, the UM Department phone numbers accept phone calls and messages are recorded in a secure voicemail box on the SELECT phone system.  All voicemail messages received after normal business hours are returned within two business days.  SELECT UM Department FAX lines are available twenty-four (24) hours per day, seven (7) days per week.

WHY Select?

What does a health network do anyway? What are the benefits to working with Select Heath Network? <Learn More>